Agner Voice · Custom AI voice agents
Your best operator, on every call.
For teams that handle calls at volume. The agent runs your process on every call and passes to your team anything that needs a human.
The problem
Demand spikes. Headcount doesn't.
On a normal day your team keeps up. The trouble starts when forty lines ring at once: a campaign, peak season, the last minutes before a cutoff. Callers hit a busy signal, hang up, and the business walks. Covering those peaks today means hiring, training and letting go of temporary staff, over and over.
Missed without Agner 0 · with Agner 0
No shifts, no holidays, no after-hours voicemail.
Every call gets picked up. No queue, even at peak.
The same process every time, no matter who's on shift.
When the spike hits, nobody waits on hold.
Illustrative simulation of a spike: six calls in four seconds.
The agent
How it handles a call, step by step.
We model your best operator's workflow, on top of the systems you already run.
- Verifies the caller with their details or credentials
- Understands the request, in your industry's language and in any order
- Validates against your system and explains when something can't be done
- Confirms out loud and only acts on an explicit “yes”
- Logs the transaction, records the call and sends a receipt by WhatsApp or SMS
- Hands off anything outside its scope to a person, with full context
Read the full call
Does your process look like this? We'll show you yours in a demo.
Book a demoWhat changes in your operation.
We build it around your process and your systems, and hand it over up and running.
Plugs into what you already use
The agent works on top of your tools: it looks things up and records them in your system, and sends updates by WhatsApp or SMS. Nothing to migrate.
See every call
A live dashboard for your supervisors: active calls, outcomes and handoffs. Every conversation is recorded, transcribed and summed up in one line.
Secure by design
Sensitive data is masked: it's never read back to the caller or kept in the transcript. The agent has clear limits on what it can say and do.
How we work
We start with a pilot, not a long-term lock-in.
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Discovery
We map your operation
We learn how your team handles calls today and pick the task that repeats the most and hurts the most.
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Build
We build your agent
Voice, flow and rules made for you, wired into your systems so it actually resolves calls.
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Pilot
One line, one task
We go live in a contained setup and track resolution, handoffs and missed calls with you.
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Scale
We add more tasks
With shared metrics, we tune the agent and roll it out to more lines and processes.
Industries
What it sounds like in your industry.
About us
Three engineers. Software and AI.
We build every agent ourselves, from telephony to the model to the integration with your systems. Made in Uruguay.
Where we come from
From build101 to a validated prototype.
build101, Uruguay's first AI hackathon, run by Universidad de Montevideo (FIUM) and MÜTÜÖ. That's where we built the first Agner Voice prototype, for a call center facing extreme demand peaks.
- Origin
- build101 · FIUM, October 2026
- Since then
- Prototype validated with a horse-racing track
Questions before a demo.
Will my customers know they're talking to an AI?
Yes. The agent introduces itself as your company's automated assistant and says up front that the call is recorded. It sounds natural, and it's always transparent.
What if the agent doesn't understand, or can't help?
It doesn't guess. It passes the call to someone on your team with the caller already verified, the reason for the call and a summary. Nobody has to repeat themselves.
Could the agent log something wrong?
No. Your system validates every transaction, and the agent only logs it after an explicit yes from the caller.
How is it priced?
A one-time implementation fee, a monthly plan based on lines and agents with minutes included, and any overage billed per minute. We start with a scoped pilot and send you the proposal after the demo.
What does it integrate with?
Your CRM, scheduling tool or platform via API, plus WhatsApp and SMS for receipts. No API? We'll find a way during discovery.
Which languages does it speak?
Spanish first, with the accent and vocabulary of your country and industry. Other languages, including English, depending on the project.
Can I keep my phone number?
Yes. We connect to your current phone system or set up new lines, for both inbound and outbound calls.
Let's talk
Bring your most repetitive task. We'll show you how an agent would handle it.
A demo built on your own process, run by the founders. You can also email us at hola@agner.ai.